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Privacy Policy

Last updated: October 2025

Introduction

JAIZMORA, responsible for Mexico City Guide, is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, share, and protect your personal information.

1. Information We Collect

We collect different types of information to provide and improve our service:

1.1 Payment Information

When you make a purchase, we process payment information through Stripe, our payment provider. This information includes:

  • Full name
  • Email address
  • Credit/debit card information (processed by Stripe)
  • Billing address

Important note: We do not store complete credit card information on our servers. All payment information is securely processed and stored by Stripe.

1.2 Usage Information

  • IP address
  • Browser and device type
  • Pages visited
  • Time spent on site
  • Referring pages

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience, analyze site traffic, and personalize content.

2. How We Use Your Information

We use the collected information to:

  • Process your transactions and deliver the digital product
  • Send purchase confirmations and receipts
  • Respond to your inquiries and provide customer support
  • Improve our services and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send updates and marketing communications (with your consent)

3. Sharing Information with Third Parties

We share your information only under the following circumstances:

3.1 Service Providers

  • Stripe: Payment processing
  • Vercel: Web hosting
  • Analytics services: To understand site usage

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

3.3 Rights Protection

To protect the rights, property, or safety of Mexico City Guide, our users, or the public.

4. Information Security

We implement technical and organizational security measures to protect your information:

  • SSL/TLS encryption for all data transmissions
  • Secure authentication with Stripe for payment processing
  • Restricted access to personal information
  • Regular monitoring of security vulnerabilities
  • Periodic backups

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we have about you
  • Rectification: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured, readable format
  • Objection: Object to the processing of your personal data
  • Withdrawal of consent: Withdraw your consent at any time

To exercise these rights, please contact us through our communication channels.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Transaction data is kept for tax and accounting reasons as required by law.

7. International Transfers

Your information may be transferred to and processed on servers located outside of Mexico. We ensure that these transfers comply with applicable data protection laws and that appropriate safeguards are implemented.

8. Minors

Our service is not directed to persons under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.

9. Cookies

We use the following types of cookies:

  • Essential cookies: Necessary for site operation
  • Performance cookies: To analyze how the site is used
  • Functionality cookies: To remember your preferences

You can configure your browser to reject cookies, although this may affect site functionality.

10. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the “last updated” date. We recommend reviewing this policy regularly.

11. Contact

If you have questions, concerns, or wish to exercise your privacy rights, you can contact us:

  • Through our contact form on the website
  • Via our social media
  • By sending an email through the contact section

12. Consent

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

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